Effective Date: 10/28/2024

Restoration Counseling LLC (“we,” “us,” “our,” “I", "“me”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Restoration Counseling LLC  collects and uses information about you when you opt-in to receive SMS messages from us.

Information We Collect 

When you opt-in to receive SMS messages, we collect:

Your phone number

Consent to send SMS messages

Your email address

Your basic contact information

Your messaging history

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.

How We Use Your Information

We use your information to:

Send you the SMS messages you’ve opted in to receive

Provide updates, or other relevant content based on your preferences

To operate our business

Disclosures of Your Information

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by texting the word HELP for support to 515-518-0681. You may also contact us directly at jessica@restorationcounselingdsm.com

Effective Date: 10/28/2024

By opting in to receive SMS messages from Restoration Counseling LLC (“I,” “me,” “we,”), you agree to these Terms and Conditions.

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Restoration Counseling LLC for appointment reminders, marketing messages, and general two-way communication about therapy appointments. Message and Data Rates may apply.

Message Frequency

You will get more than one message from me unless you opt-out, and while messaging frequency varies, you will likely receive at minimum one message per month. Restoration Counseling LLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Restoration Counseling LLC  and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with my Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message I send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact me directly at jessica@restorationcounselingdsm.com.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Risks of Using Text Messaging for Health Information:

Security Concerns: Text messages may not be encrypted, making them vulnerable to interception or unauthorized access during transmission. This can result in the potential disclosure of sensitive health information to unintended recipients.

Lack of Confidentiality: Text messages may be stored on personal devices, which may not be fully secure. If your device is lost, stolen, or accessed by others, confidential health information could be exposed.

Inadvertent Disclosure: There is a risk of accidentally sending health information to the wrong recipient, especially if the contact information is incorrect or if you are not mindful of your message’s content.

Limitations of Text Communication: Text messaging does not allow for real-time encryption of sensitive information and may lack the same level of security as other communication methods specifically designed for protected health information (PHI).

My Commitment to Your Privacy:

At Restoration Counseling LLC, we take your privacy seriously and follow strict guidelines to protect your personal health information. While we offer a range of communication options, including text messaging, we encourage you to consider these risks before sharing sensitive health information via text.

For any health-related matters or urgent communication, we recommend using my secure portal, calling my office directly, or using email with encrypted services, when appropriate. If you must communicate via text message, please understand that while I take reasonable precautions, there are inherent risks, and by proceeding, you consent to this method of communication.

If you have any questions or concerns regarding the security of your information, please do not hesitate to contact my office for guidance on the best ways to communicate securely.

Thank you for trusting Restoration Counseling LLC with your care. I am here to ensure your privacy and security at all times.